Managed Service Provider (MSPs)
We provide managed IT services such as network monitoring, cloud computing, cybersecurity, data backup and recovery, and software updates and maintenance.
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Why do businesses need MSPs?
In today’s fast-paced and ever-changing business landscape, organizations need to stay competitive and agile. One way to achieve this is by partnering with a Managed Service Provider (MSP)
Enhanced security
We provide advanced cybersecurity measures that help protect businesses from cyber threats such as malware, phishing attacks, and data breaches.
Proactive IT maintenance
We monitor and maintain the IT infrastructure and end-user systems, ensuring they are up-to-date and running efficiently. This helps prevent downtime and maximizes productivity.
Cost-effective
Outsourcing IT services is often more cost-effective than hiring an in-house IT team
Access to expert IT knowledge
We employ highly skilled IT professionals who have the expertise and knowledge to solve complex IT issues quickly.
Services Offered
End User Support
- User support using Remote Control and Login
- Helpdesk logging of issues
- Best practices and knowledge base
- Onboarding & Offboarding
- User data cloud backup
Infra Management
Monitoring, Alerts & Maintenance for:
- Services
- Virtual Instances
- Network (Switches, Printers, etc..)
Endpoint Management
- Enable and monitor Endpoint security for all eligible devices
- Firewall management and basic policy management
- Email Protection, Email Filtering, anti-phishing
Break Fix Support
- User support through Remote Control and Login
- Support for Windows & MAC
- System issues, how to and Remote installations
- Working with 3rd party vendors to resolve issues in their respective technologies.
Delivery & Governance
- Usage reports
- Incident and Service request reports
- Asset Management & Inventory reports
- Services health dashboard
- Includes four consulting hours per month
Onboarding & Offboarding
- Initial Setup – Device provisioning, system is setup as per standards
- Enablement – Provide overview of IT resources, ticketing, and best practices
- Maintenance & Offboarding -Secure deprovisioning & recover, reuse assets.
MSPs for SMBs
Small and medium-sized businesses (SMBs) often have limited resources for IT services and support. This can lead to challenges in managing IT infrastructure and responding to IT issues. We can help SMBs overcome these challenges by providing IT services and support on a flexible, cost-effective basis. By outsourcing IT services to an MSP, SMBs can improve security, ensure that their systems are up-to-date and running smoothly, and free up resources to focus on core business activities.
MSP Services for SMBs
Managed Services for Small Businesses
Transitioning Support Expert Desk
- Ticketing System
- Support
- Account unlock and Password Resets
- Response & Triaging, Troubleshooting?
- Support Channels (Email, Phone, Ticketing Portal, Chat)
Security Services
- Basic Email Protection
- Basic Cloud
- App Protection(SharePoint,
OneDrive, Teams) - Identity Protection (Azure AD)
- File & Link Protection
Employee Onboarding & Offboarding Services
- Establish Onboarding & Offboarding
- Onboarding
- User Provisioning, Device Provisioning
- Day-one IT Orientation, License assignment
- Offboarding
- Suspend Accounts, Secure De-Provisioning
- Repurposing IT Assets, License Revocation
Basic Networking Services
- Tagging managed switch ports to VLANs & supporting VPN access
- Monitoring for the availability of network firmware upgrades
- Adding Firewall Rules
Monitoring Services
- Basic Platform Health – Microsoft 365, Azure, Servers, Azure AD Connect, End Point Monitoring / Device Management
Reporting
- Device Management
Backup Services
- Enterprise Cloud backup
- End Point backup
Laptop Depot Services
- Procurement & Storage
- Logistics & Shipping
Asset Management
- Hardware Inventory
- Software Inventory
Partnering with a Managed Service Provider is a strategic decision that can help businesses stay competitive, agile, and secure in today’s business landscape.
Why Choose TrnDigital?
Expertise and Experience
TrnDigital has a team of experienced IT professionals who are well-versed in the latest technologies and industry best practices. They can help you identify areas of improvement in your IT infrastructure, optimize your systems for maximum efficiency, and provide ongoing support to ensure that your technology is always working for you.
Proactive Monitoring and Maintenance
Our managed services team uses state-of-the-art monitoring tools to keep a close eye on your systems and applications, identifying and resolving potential issues before they become major problems. This proactive approach helps to minimize downtime and keep your business running smoothly.
Responsive
Support
At TrnDigital, we pride ourselves on providing excellent customer service and support. Our team is available 24/7 to answer any questions or concerns you may have, and we strive to resolve issues quickly and efficiently to minimize disruption to your business.
FAQs
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A Managed Service Provider is a third-party service provider that manages and maintains a company’s IT infrastructure and end-user systems. MSPs are responsible for providing various services such as network management, data backup, cybersecurity, and cloud computing.
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MSPs offer their services through a service level agreement (SLA) which outlines the services they will provide and the level of support the client can expect. Typically, MSPs charge a monthly fee, which is based on the services required and the number of users supported.
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Yes, MSPs can work remotely or onsite, depending on the needs of the business.
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Managed services provide expertise across various Microsoft technologies, including Office 365, Azure, SharePoint, Teams, and Power Platform. This includes specialized knowledge in deploying, configuring, and optimizing these tools, along with ongoing support, security management, compliance adherence, and user training.
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Managed services can maximize an organization’s Office 365 investment by ensuring that features and functionalities are fully utilized. This includes tailored configurations, automations, integration with other business applications, user adoption programs, and continuous updates, allowing organizations to improve productivity and efficiency.
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Managed services improve ROI by reducing IT overhead costs, minimizing downtime, and increasing productivity through effective tool use. With proactive monitoring, security management, and end-user support, managed services help organizations avoid costly disruptions and ensure that Office 365 aligns with business goals.
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Yes, existing Office 365 users can benefit from managed services by gaining access to expert support, advanced security measures, and optimization strategies. Managed services can also help with user adoption, training, and leveraging advanced features that might not be fully utilized by in-house teams.
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A partnership with Microsoft can enhance Office 365 management by providing access to Microsoft-certified professionals, priority support, and direct insights into the latest updates and best practices. Partners often receive exclusive resources and tools, enabling them to offer more specialized support to clients.
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Strategic planning services for Office 365 include needs assessments, deployment roadmaps, change management, user adoption strategies, and long-term governance frameworks. These services help organizations plan for effective rollouts, customization, and continuous improvement, ensuring that Office 365 aligns with their business objectives.
